Política de reembolso

Return & Refund Policy

We accept return requests within 14 days of delivery. To be eligible for a return, the item must be unused, in the same condition in which it was received, and, when applicable, in its original packaging.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable, except when the item arrives damaged, defective, or incorrect.

To request a return or refund, please contact Pet Planet before sending any product back